Help
Print-friendly Job Ad with web address and scannable QRCode    
Customer Advocate
Seeking passionate Customer Advocates to join our friendly and professional Engagement Team
  • Seeking a passionate Customer Advocate to join our friendly and professional Engagement Team 
  • Casual Role. Min. 30h/Fortnight 
  • Ideal for someone wanting to get a head start in the Fin-tech world. 

For almost 30 years Cashflow Manager has been a primary provider of bookkeeping and reporting solutions to small business owners. Due to recent expansion a number of casual positions have become available in our highly regarded Engagement Team assisting our customers in using our award winning software services. 

This is an amazing opportunity for a motivated professional to join an international, bespoke fintech company on the forefront of the industry. 

The successful candidates will be responsible for providing an exceptional level of personalised service to our customers both nationally and internationally.

You will: 

  • Respond to telephony, email and webchat queries. 
  • Provide both functional and technical assistance to our customers. 
  • Assist in onboarding new customers. 
  • Work closely with our marketing team to help launch new products. 

Our Engagement Team stretches across the entire customer journey as part of our focus on assisting small businesses in their bookkeeping needs. 

 

As an international provider our roster does include some evening work.

 

To be successful in this role you will require the following: 

  • Extremely strong Customer Service skills. 
  • Experience in a high volume contact environment is desirable. 
  • Outstanding oral and written communication. 
  • Experience with Engagement KPI's is desirable.   
  • A high level of attention to detail. 
  • A real desire to improve and  

This is an outstanding and rare opportunity to join a fast-pasted team of talented and highly motivated professionals in an environment where you are encouraged to utilise your skills. 

  View Map

  View Further information…

Print-friendly Job Ad with web address and scannable QRCode